Shipping Policy

Orders are typically dispatched within 1–3 business days. Free shipping offers may apply during promotions.

# Shipping Policy

Aevynz delivers products across India through third-party logistics and courier partners.

## 1. Delivery Coverage

We aim to deliver Aevynz products to serviceable locations across India.

Delivery availability may depend on the serviceability of the customer's PIN code and the courier network available for that location.

## 2. Order Processing

Orders are generally processed and dispatched within **1–3 business days** after successful order confirmation and payment verification, subject to product availability.

Orders placed on Sundays or public holidays may be processed on the next business day.

During sales, festive periods or periods of unusually high order volume, dispatch may take longer.

## 3. Delivery Time

After dispatch, estimated delivery time is generally **3–7 business days**, depending on the destination, courier partner and serviceability of the PIN code.

Delivery timelines are estimates and may be affected by weather, public holidays, courier delays, natural events, incorrect addresses or other circumstances outside Aevynz's reasonable control.

## 4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is placed.

Free shipping may be offered on selected products, orders or promotional campaigns. The applicable conditions will be displayed on the website.

## 5. Order Tracking

Once the order has been dispatched, the customer may receive shipment tracking information through the contact details provided at checkout.

Customers can use the tracking information to monitor the shipment status.

## 6. Delivery Attempts

Courier partners may make multiple delivery attempts depending on their operational policies.

Customers should ensure that someone is available to receive the shipment, particularly for COD orders.

## 7. Incorrect Address or Contact Details

Customers are responsible for providing a complete and accurate delivery address, PIN code and contact number.

Aevynz will not be responsible for delays, failed deliveries or additional shipping costs caused by incorrect or incomplete information provided by the customer.

## 8. COD Orders and RTO

For Cash on Delivery orders, the customer is expected to accept the shipment and make payment at delivery.

If a COD shipment cannot be delivered because the customer refuses delivery, does not respond to delivery attempts, provides an incorrect address, or is otherwise unavailable, the shipment may be returned to Aevynz as **Return to Origin (RTO)**.

Repeated COD refusals or non-acceptance of shipments may result in COD availability being restricted for future orders.

## 9. Delayed or Lost Shipments

If a shipment is delayed or appears to be lost in transit, Aevynz will coordinate with the applicable courier partner to investigate the shipment.

Customers should contact Aevynz if the tracking information indicates an unusual or prolonged delay.

## 10. Damaged Shipments

If a parcel appears visibly damaged at the time of delivery, customers are advised to document the condition of the package and contact Aevynz as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy.

## 11. Contact

For shipping-related queries, customers may contact Aevynz using the customer-support details provided on the website.